FAQ's & Help Centre
Returns & Refunds
We offer a 30-day return policy on eligible items. You have 30 days after receiving your order to request a return. Items must be unused, in their original condition and packaging, and you'll need proof of purchase.
Unfortunately not, as coffee is a fresh, consumable product that's roasted to order. Once an order has been placed and sent for fulfilment, it can't be amended, cancelled, or returned — including sealed, unopened bags. This applies even within the 30-day window, as roasted coffee can't go back into stock.
Yes, but only before the roasting deadline. We send a renewal reminder email with quick links to delay or reschedule your upcoming order 3 days before it is processed. If you don't action it before the reminder deadline, the coffee will be roasted and dispatched as normal, and the order can no longer be changed or cancelled.
Please inspect your order as soon as it arrives and contact us straight away at orders@tradingpostcoffee.info if anything is damaged, faulty, or incorrect, so we can help.
Subscriptions
A subscription means freshly roasted coffee arrives on your schedule, meaning no last-minute runs, no empty bags. Tell us what you drink, how you brew it, and how often you need it, and we'll handle the rest.
Yes! New subscribers get 25% off their first order, 20% off their second, and 10% off every order after that, plus free 48-hour delivery every time.
You can choose your grind when placing your order. Here's a quick guide:
Whole Bean: grind fresh at home for maximum flavour and flexibility across any brewing method
Espresso: a fine grind, suited to espresso machines and stovetop moka pots
Cafetière: a coarser grind designed for French press brewing
Filter/V60: a medium grind, perfect for pour-over and drip methods
AeroPress: a versatile medium-fine grind, between espresso and filter
Not sure which one suits your setup? Drop us a message, and we'll point you in the
right direction.
It depends on how much you drink and how many people are brewing:
- 1–2 cups a day, 1 person: 250g every week
- 3–4 cups a day, 2 people: 750g every 2 weeks
- 5–7 cups a day, 3+ people: 1kg every 3 weeks
You can adjust your frequency at any time through your account.
Everything is handled through your Trading Post customer account. Log in anytime to swap your coffee, change your delivery frequency, skip an order, pause or cancel your subscription, or update your payment and delivery details.
Yes if you're going away or your cupboard's already stocked up, you can skip or pause your subscription from your account whenever you need to.
Gift Cards
Yes. We sell gift cards in our coffee houses.
Not currently — gift cards are only available to purchase in one of our coffee houses and can only be redeemed in-store. We don't yet offer gift cards for online purchase or redemption on tradingpostcoffee.info.
Loyalty & Rewards
Every time you shop with us, you earn points. Those points turn into discounts on future orders.
No, if you have a Trading Post account, you're already in. There's no separate signup or form, just shop as normal, and the points take care of themselves. If you don't have an account yet, create a customer account to get started.
Place an order and you'll get 5 points for every £1 spent on product purchases.
For every £1 you spend, you earn 5 points. Once you hit 100 points, you can redeem them for £1 off an order, with rewards scaling up to £10 off at 1,000 points.
Not at the moment. Our online store loyalty programme and our in-store loyalty points are two separate schemes. Points earned on purchases in our coffee houses can only be
redeemed in-store, and points earned on tradingpostcoffee.info can only be redeemed online. They don't carry across between the two.
Open the “Ways to Redeem” tab in your account to see what's available. Once you've got enough points for a reward, you can apply them straight to your next order.
Visiting Our Coffee Houses
We have 10 coffee houses across Sussex:
Western Road (Brighton & Hove)
Ship Street (Brighton)
Sydney Street / The Roastery (Brighton)
Churchill Square / The Pod (Brighton)
Kensington Gardens (Brighton)
Brighton Station (Brighton)
Cliffe High Street (Lewes)
South Street (Chichester)
Montague Street (Worthing)
West Street (Horsham)
Most coffee houses are open 7.30 am–7 pm, seven days a week. A couple of sites run
different hours:
Churchill Square (The Pod): Mon–Sat 8am–8pm, Sun 9am–5pm
Brighton Station: Daily, 6am–6pm
Kitchen service at sites with a full food menu runs Mon–Fri 7.30am–3.30pm and Sat–Sun, 7.30am–4pm.
Most do, with our full seasonal brunch menu served during kitchen hours. Two of our sites don't have kitchens and offer counter food only: The Pod at Churchill Square and Brighton Station.
Our brunch and drinks menus are available to download as PDFs from our Menu page and are updated seasonally with vegan/plant-based, vegetarian and gluten free options.
Our coffee houses are walk-in only for everyday visits — we don't take table
reservations for regular breakfast, brunch or coffee service, so just pop in, and we'll seat you as soon as a table's free. If you're planning something bigger, several of our venues offer private hire in the evenings with no hire fee — get in touch via our Private Hire page to book that.
- Western Road — yes
- Ship Street — yes
- Sydney Street — yes
- Kensington Gardens — no, service dogs only
- Brighton Station — yes
- Cliffe High Street, Lewes — yes
- South Street, Chichester — yes
- Montague Street, Worthing — yes
- West Street, Horsham — yes
Yes, several of our coffee houses have live, in-house roasting you can watch: Ship
Street (our original site), Sydney Street (The Roastery), Cliffe High Street in Lewes (home of our organic Green Monkey blend), Montague Street in Worthing, Chichester and West Street in Horsham.
Private Venue Hire
Yes, several of our coffee houses are available for private hire, perfect for birthdays, weddings, festive parties or corporate events. There's no hire charge; you just need to meet a minimum spend on the night, and our dedicated events team will handle everything from initial enquiry through to the night itself.
Western Road, Ship Street, Sydney Street, Kensington Gardens, Cliffe High Street
(Lewes), South Street (Chichester), and Montague Street (Worthing). Horsham and Sydney Street offer a separate free meeting room hire option instead (see below).
Yes — our Horsham coffee house has a free private meeting room on the top floor, with capacity for up to 25 people. It's a bright, private space ideal for team meetings, celebration brunches, book clubs and more.
Sydney Street also has a smaller meeting room available to hire.
Yes! If you've hosted an event with us, you can earn a £100 Trading Post gift card when you refer a friend who goes on to book and complete their own private hire. Just ask your friend to mention your name and event date when they book; your reward is ready once their event has taken place and balances are settled. There's no limit on referrals. This offer excludes Horsham and Sydney Street Meeting Room bookings, and full terms and conditions apply.
Email bookings@tradingpostcoffee.info or call 01273 818527. Our private hire team is available Monday to Friday, 9am–4pm.
Wholesale
Yes, we supply our signature blends to hundreds of businesses across the UK, from heritage sites and educational institutions to restaurant groups and independent cafés. Our coffee is roasted by hand in small batches, always freshly roasted to order.
Wholesale coffee bean supply — signature blends, seasonal single origins, and our Mountain Water decaf
Coffee machine & grinder leasing or hire, with partners including La Marzocco, Victoria Arduino, Nuova Simonelli, Mazzer and Mythos
On-site espresso machine and barista training for your team
Ongoing consultancy support
Email wholesale@tradingpostcoffee.info or call 07958 466 570 — our team can chat
through your needs, arrange samples, or book in a coffee tasting session.
About Us & Sustainability
We're an independent, family-run coffee roaster, born in Brighton in January 2017 with our first coffee house on Ship Street. Our Master Roaster comes from three generations of coffee roasters. We've since grown to 10 coffee houses across Sussex, alongside a dedicated roastery, wholesale supply to hundreds of UK businesses, and online coffee subscriptions delivered nationwide.
Sustainability sits at the heart of what we do. We're Rainforest Alliance certified and Soil Association Organic certified (our Green Monkey blend), and in 2025 we became a Certified Carbon Neutral business, having measured and offset our full footprint across roasting, packaging and delivery.
Recycled and recyclable coffee packaging
Local wholesale deliveries by e-bike, in partnership with Brighton & Hove City Council; DPD's electric van fleet for courier deliveries
Coffee-house tables made from upcycled coffee-roasting byproduct, in partnership with KAVA
A strong vegan and vegetarian offering across our coffee house menus
EarthPositive® low-carbon merchandise and staff uniforms
UK-printed materials on FSC or recycled stock
Upcycled hessian coffee sacks, and a coffee ground recycling scheme at our Lewes coffee house
We're working towards certified B Corp status and Net Zero by 2035, guided by our published 10-Year Environmental Sustainability Plan.
